Shipping & Return Policy

Effective Date: 

August 5, 2026

This Shipping & Return Policy explains the shipping, delivery, returns, refunds, cancellations, and damaged-product procedures for purchases made through the Flowers Are Forever United States website.

Flowers Are Forever is located at Legmeerdijk 313, 1431 GB Aalsmeer, The Netherlands. Our preserved floral products are prepared and shipped from The Netherlands to customers in the United States.

This policy should be read together with our Terms of Service and Privacy Policy.

1. Order Processing

Orders are generally processed within 1–2 business days after the order is placed.

Orders may take longer to process in exceptional circumstances, including holidays, unusually high order volumes, payment verification, product availability issues, or circumstances outside our reasonable control.

Processing time is separate from shipping transit time.

2. Shipping to the United States

Orders shipped to the United States are shipped from The Netherlands.

The estimated shipping transit time is approximately 3–10 business days after the order has been shipped.

The estimated delivery timeframe is provided for guidance only and is not a guaranteed delivery date. Actual delivery times may vary depending on the shipping carrier, customs processing, weather, holidays, operational disruptions, or other circumstances outside our reasonable control.

We are not responsible for carrier delays that occur after an order has been shipped, but we will make reasonable efforts to assist customers in communicating with the carrier when a shipment is delayed or appears to be lost.

3. Customs, Duties, and Import Charges

Orders shipped from The Netherlands to the United States may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by governmental authorities or the shipping carrier.

Unless otherwise stated at checkout, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, or other charges associated with importing the order into the United States.

Flowers Are Forever does not control the amount or timing of these charges.

If a customer refuses to pay applicable customs or import charges and the package is returned to Flowers Are Forever, the customer may be responsible for return shipping and other costs associated with the failed delivery, to the extent permitted by applicable law.

4. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because an incorrect, incomplete, or outdated address was provided by the customer, the customer is responsible for any additional shipping, return, or re-shipping costs.

If a package is returned to us because of an incorrect address, we will contact the customer to determine whether the order can be re-shipped. Additional shipping charges may apply.

5. Delayed or Lost Packages

If your package is significantly delayed or appears to be lost, please contact us at info@flowersareforever.com.

We will make reasonable efforts to assist you and, where appropriate, contact or work with the shipping carrier to investigate the shipment.

Delivery estimates are not guaranteed, and carrier delays do not automatically qualify an order for a refund.

If a carrier confirms that a package has been lost, we will review the circumstances and determine the appropriate resolution in accordance with applicable law and our policies.

6. Returns — Change of Mind

Because our products are preserved floral arrangements that are prepared and shipped specifically for our customers, we do not accept returns or provide refunds solely because a customer changes their mind or no longer wants the product.

This does not affect any rights or remedies that cannot legally be excluded under applicable law.

7. Damaged Products

We carefully package our products before shipment. If your product arrives damaged, please contact us at info@flowersareforever.com within 48 hours of delivery.

 

To process a damage claim, you must provide:

• Your order number;
• Photographs clearly showing the damaged product;
• Photographs of the shipping box and packaging; and
• Any other information we reasonably request to assess the claim.

Please retain the original product and packaging until we have completed our review. We may require the product to be returned before a replacement or refund is issued.

8. Replacement or Refund for Damaged Products

After reviewing a damage claim, Flowers Are Forever may, at its discretion and subject to applicable law, provide either:

• A replacement product; or
• A refund for the affected product or order.

We determine the appropriate resolution based on the circumstances of the claim, product availability, and the nature and extent of the damage.

Because our products contain natural preserved flowers and botanical materials, a replacement may not be identical to the original arrangement. Natural variations in color, shape, size, texture, and individual flowers are normal.

9. Products That Are Incorrect or Missing

If you receive a product that is materially different from what you ordered, or if an item is missing from your order, please contact us at info@flowersareforever.com as soon as possible.

We may request photographs and other information to investigate the issue.

If we determine that an error occurred on our part, we may provide a replacement or refund, as appropriate and subject to applicable law.

10. Refunds

Refunds are generally available only where expressly provided under this policy, our Terms of Service, or applicable law.

Where a refund is approved, it will generally be issued to the original payment method used to place the order.

The time required for a refund to appear in your account depends on your bank, credit card company, PayPal, or other payment provider. Flowers Are Forever does not control the processing time of third-party payment providers.

We are not responsible for delays caused by a customer's bank or payment provider after we have initiated the refund.

11. Shipping Costs and Refunds

Original shipping charges are generally non-refundable unless the refund is required by applicable law or the refund is being issued because of an error attributable to Flowers Are Forever.

Where a return or re-shipment is approved, we will provide the customer with specific instructions regarding applicable shipping costs.

Unless otherwise stated by us or required by applicable law, customers are responsible for shipping costs associated with returns or re-shipping resulting from customer error, including incorrect addresses or failed delivery caused by the customer.

12. Order Cancellations

You may request cancellation of your order as long as we have not yet begun processing the order.

To request a cancellation, contact us as soon as possible at info@flowersareforever.com and include your order number.

We cannot guarantee that a cancellation request can be honored after processing or fulfillment has begun.

If a cancellation is approved, any applicable refund will generally be issued to the original payment method.

Nothing in this section limits any cancellation rights that cannot legally be excluded under applicable law.

13. Preserved Flowers and Care Guide

Flowers Are Forever products contain preserved flowers and natural botanical materials. They are not fresh or living flowers.

With proper care, our preserved flowers are intended to remain beautiful for approximately one year.

Each order includes a Care Guide explaining how to properly care for and display your preserved flowers.

The appearance and longevity of preserved flowers can be affected by environmental conditions, including:

• Direct sunlight;
• Excessive humidity or moisture;
• Extreme temperatures;
• Improper handling;
• Dust or physical contact;
• Improper storage; and
• Failure to follow the Care Guide.

Customers are expected to follow the Care Guide provided with their order.

Damage, deterioration, discoloration, or other changes caused by failure to follow the Care Guide or by unsuitable environmental conditions may not qualify for a replacement or refund.

Natural variations in preserved flowers, including differences in color, shape, size, texture, and appearance, are not considered defects.

14. One-Year Product Guarantee

Our preserved flowers are intended to remain beautiful for approximately one year when properly cared for in accordance with the Care Guide.

If you believe your product has experienced an issue within one year of delivery, please contact us at info@flowersareforever.com.

We may request photographs and information about the product's environment and how it has been cared for.

We will review the circumstances and determine whether the issue qualifies for a replacement or refund.

The one-year guarantee does not cover damage or deterioration resulting from failure to follow the Care Guide, improper handling, unsuitable environmental conditions, accidental damage, or normal characteristics of preserved natural materials.

Nothing in this section limits any consumer rights or remedies that cannot legally be excluded.

15. Natural Product Variations

Our products contain natural preserved flowers and botanical materials. As a result, each arrangement is unique.

The actual product may differ slightly from photographs displayed on our website in terms of:

• Flower shape;
• Flower size;
• Color;
• Texture;
• Number of individual flowers;
• Arrangement of flowers; and
• Availability of particular botanical materials.

Such natural variations do not constitute a defect or qualify automatically for a refund or replacement.

16. Contact Us

If you have a question about shipping, delivery, a damaged product, a return, refund, or cancellation, please contact us at:

Flowers Are Forever
Legmeerdijk 313
1431 GB Aalsmeer
The Netherlands

Email: info@flowersareforever.com

When contacting us about an order, please include your order number whenever possible.

17. Changes to This Policy

We may update this Shipping & Return Policy from time to time to reflect changes in our business, shipping services, products, or applicable legal requirements.

When we make changes, we will update the Effective Date shown at the beginning of this policy.

The version of this policy in effect at the time of your purchase will generally apply to that order, except where applicable law requires otherwise.