Terms and Conditions

Effective Date
August 5, 2026

1. INTRODUCTION AND ACCEPTANCE OF TERMS

These Terms of Service (“Terms”) govern your access to and use of the Flowers Are Forever website and your purchase of products and services offered through the website. The website and related services are operated by Flowers Are Forever, a business located at Legmeerdijk 313, 1431 GB Aalsmeer, The Netherlands (“Flowers Are Forever,” “we,” “us,” or “our”).

By accessing or using the website, placing an order, or otherwise using our services, you agree to these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, please do not use the website or place an order.

These Terms apply specifically to purchases made through our United States-facing website and to customers in the United States. We reserve the right to update these Terms as described below.

2. ABOUT FLOWERS ARE FOREVER

Flowers Are Forever sells preserved floral products and related arrangements. Our products are prepared and shipped from The Netherlands to customers in the United States.

Our products are preserved rather than fresh or living flowers. Because natural flowers and botanical materials have inherent variations, individual products may differ somewhat in color, shape, size, texture, or composition from photographs or descriptions shown online.

3. ELIGIBILITY AND USE OF THE WEBSITE

You may use the website only if you are legally capable of entering into a binding agreement under applicable law. If a minor places an order, the minor must have the permission of a parent or legal guardian, and the parent or legal guardian is responsible for the order and the minor’s use of the website.

You agree to provide accurate and complete information when placing an order and to keep information associated with your order accurate and current.

4. PRODUCTS, NATURAL VARIATIONS, AND SUBSTITUTIONS

We make reasonable efforts to display our products and colors accurately. However, images may vary depending on lighting, photography, display settings, and natural characteristics of the botanical materials.

Because our products contain natural preserved flowers and materials, no two arrangements are necessarily identical. Specific flowers, colors, sizes, shapes, or materials may vary.

If a particular flower, color, material, or component is unavailable or unsuitable, we may substitute it with a comparable flower, material, or component of similar quality and overall appearance. We may make such substitutions without prior approval when reasonably necessary to fulfill an order.

5. PRESERVED FLOWERS AND ONE-YEAR GUARANTEE

Our preserved flowers are intended to remain beautiful for approximately one year when properly handled and cared for in accordance with the Care Guide provided with your order.

We provide a Care Guide with our products. The longevity and appearance of preserved flowers can be affected by conditions including direct sunlight, humidity, moisture, temperature, handling, storage, and other environmental factors.

If you believe your product has not remained in the expected condition within one year of delivery, please contact us at info@flowersareforever.com. We may ask for photographs and information about how the product was stored and cared for. We will assess the circumstances on a case-by-case basis. Where appropriate, and at our discretion, we may provide a replacement product or refund.

This guarantee does not cover damage, deterioration, discoloration, or other changes resulting from failure to follow the Care Guide, improper handling, exposure to unsuitable environmental conditions, accidental damage, normal characteristics of preserved natural materials, or other circumstances outside our reasonable control. This section does not limit any rights or remedies that cannot lawfully be excluded under applicable law.

6. ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase the products selected. An order is not accepted until we confirm acceptance of the order. We reserve the right to accept, decline, or cancel an order for legitimate reasons, including suspected fraud or unauthorized activity, inaccurate pricing or product information, inventory or availability issues, shipping restrictions, or other circumstances that make fulfillment impracticable.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order using the original payment method, subject to applicable law.

We may limit quantities purchased per customer, household, account, payment method, or shipping address and may restrict orders that appear to be placed for unauthorized resale or distribution.

7. PRICING, SALES TAX, AND PAYMENT

Prices displayed on the United States website are shown in U.S. dollars. Where applicable, sales tax is included in the displayed purchase price. Any tax treatment is subject to applicable federal, state, and local law.

We accept the payment methods displayed at checkout, which may include credit and debit cards, PayPal, and payment methods processed through Shopify Payments.

We may request additional information when necessary to verify a payment or order. You authorize us to charge the payment method you provide for the total amount shown at checkout.

8. SHIPPING AND DELIVERY

Orders generally require approximately 1–2 business days to process before shipment.

Estimated transit time to the United States is approximately 3–10 business days after shipment. These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather, customs processing, operational disruptions, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers when a shipment is delayed and may communicate with the carrier on the customer’s behalf. Nothing in these Terms excludes any cancellation or refund rights that may apply under applicable law if we do not ship or deliver within a legally required or expressly promised timeframe.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges resulting from an incorrect or incomplete address may be charged to the customer.

9. CUSTOMS, DUTIES, AND IMPORT CHARGES

Orders shipped from The Netherlands to the United States may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by governmental authorities or carriers.

The customer is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed in connection with delivery to the United States. We do not control the amount or timing of such charges.

If a customer refuses to pay applicable import or customs charges and the package is returned to us, the customer is responsible for return shipping and related charges. Any refund may be reduced by such costs, to the extent permitted by applicable law.

10. CANCELLATIONS

You may request cancellation of an order after purchase provided that we have not yet begun processing the order.

To request a cancellation, contact us as soon as possible at info@flowersareforever.com with your order number. We cannot guarantee that a cancellation request can be honored once processing or fulfillment has begun.

Nothing in this section limits cancellation rights that may be required by applicable law.

11. RETURNS, REFUNDS, AND CHANGE-OF-MIND ORDERS

We do not generally accept returns or provide refunds solely because a customer changes their mind after an order has been accepted or fulfilled.

If a product is damaged, defective, incorrect, or otherwise subject to a valid claim under these Terms or applicable law, please contact us at info@flowersareforever.com so that we can assess the issue.

Where a return is approved, we will provide instructions regarding return shipment. Unless otherwise stated by us or required by applicable law, the customer is responsible for return shipping costs for an approved return that is not the result of our error.

12. DAMAGED PRODUCTS

If your product arrives damaged, please contact us at info@flowersareforever.com within 48 hours of delivery.

We require photographs showing the condition of the product and its packaging. We may require the damaged product to be returned to us before issuing a replacement or refund.

After reviewing the claim, we may, at our discretion, provide a replacement or refund where appropriate. We do not guarantee that a replacement will be identical to the original product because preserved natural materials vary and availability may change.

Damage caused after delivery by improper handling, storage, environmental conditions, or failure to follow the Care Guide is not considered shipping damage.

13. INCORRECT OR MISSING PRODUCTS

If we send the wrong product, please contact us promptly at info@flowersareforever.com. After reviewing the issue, we may provide a replacement or refund, as appropriate.

If a customer claims that a product differs from the website photograph, we may assess whether the difference falls within the natural variation and substitution terms described in these Terms.

14. FAILED DELIVERIES AND RETURNED PACKAGES

If a carrier cannot deliver an order because of an incorrect or incomplete address provided by the customer, refusal to accept the package, failure to pay applicable customs or import charges, repeated delivery attempts, or another circumstance attributable to the customer, the customer is responsible for costs associated with the failed delivery and return shipment, to the extent permitted by applicable law.

If a package is returned to us, any re-shipment may require payment of additional shipping charges. We will work with the customer to determine the appropriate next step.

15. INTELLECTUAL PROPERTY

The website and its contents, including text, photographs, graphics, logos, designs, product descriptions, videos, software, and other materials, are owned by or licensed to Flowers Are Forever and are protected by applicable intellectual property laws.

You may access and use the website for personal and legitimate purchasing purposes. You may not reproduce, distribute, modify, publicly display, create derivative works from, sell, or commercially exploit our website content without our prior written permission.

Our trademarks, trade names, logos, and other brand elements may not be used without our prior written consent.

16. USER CONTENT, REVIEWS, AND SUBMISSIONS

If you submit a review, photograph, comment, suggestion, feedback, or other material to us (“User Content”), you represent that you have the right to submit it and that it does not infringe the rights of any third party or violate applicable law.

We do not claim ownership of your User Content. However, by submitting User Content to us, you grant Flowers Are Forever a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and publish that User Content for our business and marketing purposes, including on our website and social media, where permitted by applicable law.

We will seek your explicit permission before using customer-submitted content for promotional purposes where required by our policies or applicable law.

17. PROHIBITED CONDUCT

You may not use the website to violate any applicable law or regulation; interfere with the website’s operation; attempt unauthorized access; introduce viruses, malware, or other harmful code; scrape or collect personal information of other users without authorization; impersonate another person; engage in fraud or abuse; or otherwise use the website in a manner not authorized by these Terms.

We may suspend or restrict access to the website where reasonably necessary to protect our business, customers, systems, or legal rights.

18. THIRD-PARTY SERVICES AND LINKS

The website may use third-party services, including payment processors, analytics providers, advertising platforms, shipping carriers, and other service providers. We are not responsible for the independent acts, omissions, policies, or content of third parties.

The website may contain links to third-party websites. Such links are provided for convenience and do not constitute an endorsement. Your use of third-party websites is subject to their own terms and privacy policies.

19. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free, or that all website content will always be complete or accurate.

Except as expressly stated in these Terms and to the extent permitted by law, we disclaim warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits any warranty or consumer protection right that cannot lawfully be excluded or limited.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Flowers Are Forever will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, data, or goodwill arising out of or relating to your use of the website or purchase of products.

To the maximum extent permitted by applicable law, Flowers Are Forever’s total liability arising out of or relating to a particular order or these Terms will not exceed the amount actually paid by you for the specific product or order giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law, including liability that applicable law prohibits a business from excluding.

21. INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Flowers Are Forever and its affiliates, officers, employees, contractors, and representatives from claims, liabilities, damages, losses, and reasonable costs arising from your unlawful use of the website, your violation of these Terms, or your infringement of a third party’s rights, except to the extent caused by our own wrongful conduct.

22. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of The Netherlands, without regard to conflict-of-law principles. 

Before initiating formal legal proceedings concerning an order or these Terms, you agree to contact Flowers Are Forever at info@flowersareforever.com and give us a reasonable opportunity to investigate and attempt to resolve the dispute.

Any dispute that cannot be resolved informally will be subject to the jurisdiction of the competent courts in The Netherlands, except to the extent applicable law gives a consumer the right to bring a claim in another jurisdiction or otherwise prevents enforcement of this provision.

Nothing in this section is intended to deprive a consumer of mandatory rights or remedies under applicable law.

23. PRIVACY

Our collection and use of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference.

Our website may use cookies, analytics technologies, advertising pixels, and similar technologies. These technologies may be used for website functionality, analytics, advertising, and retargeting. Please review our Privacy Policy for information about the data we collect, how we use it, and the choices available to you.

24. ELECTRONIC COMMUNICATIONS

When you use our website, place an order, or communicate with us electronically, you consent to receive electronic communications relating to your transactions and use of our services.

Electronic communications may include order confirmations, shipping updates, customer service communications, and other transactional notices. Where required by law, marketing communications will be provided subject to applicable consent and opt-out requirements.

25. CHANGES TO THESE TERMS

We may update these Terms from time to time. When we make changes, we will update the Effective Date at the beginning of these Terms.

 

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires a different form of notice or consent. Changes will not retroactively alter rights or obligations relating to an order that has already been accepted, except as permitted by applicable law.

26. GENERAL

 

These Terms, together with policies expressly incorporated by reference, constitute the agreement between you and Flowers Are Forever concerning your use of the website and purchases made through it.

 

If any provision is determined to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in effect.

 

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations as permitted by law.

 

No waiver of any provision of these Terms will be effective unless made by the party entitled to the benefit of that provision. Headings are provided for convenience and do not affect interpretation.

27. CONTACT INFORMATION

 

Flowers Are Forever

 

Legmeerdijk 313 1431 GB Aalsmeer The Netherlands

 

Email: info@flowersareforever.com

 

For questions about an order, cancellation, damaged product, refund, or other customer service matter, please contact us at the email address above and include your order number where applicable.